Customer Service

• Delivery
  • Balitmore City
  • Baltimore
  • Harford
  • Carroll
  • Howard
  • Anne Arundel
• 24 hour emergency service
• Evaluation of client for specialized products
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Providing additional E tanks at no charge
• Provide oxygen conserving devices for client's ease of portability of O²
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment
  • accepting full payment at the “maximum allowable charge” rate
• Services Provided only by Universal Respiratory Care
  • Providing Supply Replenishment Program to all patient
  • Choice of in-home, at our clinic or patient office set up